Shipping policy

-Shipping

All of our items are Made to order (no stock held) and orders will be shipped within 50 working days after receiving the payment (=Monday to Friday, excluding UK Bank Holidays/National Holidays) except around Summer holidays in July/Aug, October (Halloween season), Christmas and New Year holiday season (our workshop is closed from 23rd December 2025 to 1st January 2026)  in which orders may take longer. Please contact us first if you are ordering within these holiday seasons and need the items by a certain date.

From 13th December 2025, Shipping prices to EU will include the cost to comply new GPSR requirements.

-Express/ Expedited orders

If you need the item(s) by a certain date for an event etc, please contact us first for Express option to fast track orders and also faster shipping methods such as FedEx which can be arranged with extra cost.

We could process orders faster than 50 working days so please get in touch with us if you would like to know exactly how soon we can ship the items for you.

-Shipping

The items will be shipped by recorded delivery by Royal Mail unless stated otherwise (some smaller items such as accessories will be shipped by non-recorded mail).

If you prefer to use the courier service such as FedEx, please contact us for an individual quote.

Custom designs and Made to measure orders may take longer than 50 working days for as it involves discussing further details such as measurements and designs. Please check with us in advance if you need the garments by a certain date such as events etc.

We cannot be held liable for any delay caused by postal and courier service in any case.

We do not refund for the 'returned to Sender' orders which was not collected after failed attempt of delivery by postal service.
Once order has shipped, we notify you (buyer) and you are responsible to receive the order whether it is for yourself or it is a gift. If it is a gift, buyer is responsible to notify the recipient. If the order gets returned to the sender (us), after mail service attempted delivery and no one was at the address and no one collected it, buyer will be responsible to pay for the 2nd shipping cost, to the same delivery address or a different one.

 

-Custom charges and Import taxes for customers outside the U.K.

All custom charges and import taxes that may occur upon arrival to delivery country will be paid by the customer.  Please check the rules in your country and let us know if there is any special instruction/requirements on custom form/labels.