Shipping policy
-Shipping
**-Customs duty and fees for USA, Germany, Denmark and Luxembourg
As of July 2026, all shipments going to these countries need to be DDP (Delivered Duty Paid), which means the duty and customs fees must be paid at the time of shipping label purchase at the origin (=the seller has to pay these on behalf of the customer).**
All of our items are Made to order (=no ready made stock held) and orders will be shipped within 50 working days after receiving the payment (=Monday to Friday, excluding UK Bank Holidays/National Holidays) except around Summer holidays in July/Aug, October (Halloween season), Christmas and New Year holiday season (our workshop is closed from 23rd December 2025 to 1st January 2026) in which orders may take longer. Please contact us first if you are ordering within these holiday seasons and need the items by a certain date.
From 13th December 2025, Shipping prices to the EU will include the cost to comply with new GPSR requirements.
-Express/ Expedited orders
If you need the item(s) by a certain date for an event, etc, please contact us first for the Express option to fast-track orders and also faster shipping methods such as FedEx, which can be arranged with extra cost.
We could process orders faster than 50 working days so please get in touch with us if you would like to know exactly how soon we can ship the items for you.
-Shipping
The items will be shipped by recorded delivery by Royal Mail unless stated otherwise (some smaller items such as accessories will be shipped by non-recorded mail).
If you prefer to use a courier service such as FedEx, please contact us for an individual quote.
Custom designs and made-to-measure orders may take longer than 50 working days, as it involves discussing further details such as measurements and designs. Please check with us in advance if you need the garments by a certain date, such as events etc.
We cannot be held liable for any delay caused by postal and courier services in any case.
We do not refund for the 'returned to Sender' orders that were not collected after a failed delivery attempt by the postal service.
Once the order has shipped, we notify you (buyer), and you are responsible for receiving the order whether it is for yourself or it is a gift. If it is a gift, the buyer is responsible for notifying the recipient. If the order gets returned to the sender (us), after mail service attempted delivery and no one was at the address and no one collected it, the buyer will be responsible for paying the 2nd shipping cost, to the same delivery address or a different one.
-Custom charges and Import taxes for customers outside the U.K. (except for USA, Germany, Denmark and Luxembourg, as of July 2026)
All customs charges and import taxes that may occur upon arrival in the delivery country will be paid by the customer. Please check the rules in your country and let us know if there is any special instruction/requirements on custom form/labels.
-Customs duty and fees for USA, Germany, Denmark and Luxembourg
As of July 2026, all shipments going to these countries need to be DDP (Delivered Duty Paid), which means the duty and customs fees must be paid at the time of shipping label purchase at the origin (=the seller has to pay these on behalf of the customer).
Shipping prices set up for these 4 countries on our website include these fees, so there will be no duty/fees to pay on the customer's end.