We accept payment by Paypal. If you do not have Paypal account, you can also make payment with your debit card or credit card through Paypal. When you purchase the items on our website and Click ‘Confirm Order with Paypal’ at the end and you will be transferred to Paypal website. You will see the link at the bottom ‘Don’t have Paypal account’ and the follow the steps. We can also accept cheques, international money orders and Bacs payments upon request. Please note that as items are made to order, no item will be started until payment is received.
All items are made to order so please allow up to 28 working days before shipping from the date of the payment (Except during and after Christmas and New Year holiday period. If you order before and during this period please contact us for the estimated lead time as most of businesses close during this time which affect our production). However, if you require the item by certain date, please contact us first. Before big events, we get booked up quite quickly (February, April and September/October). All items will be shipped by recorded delivery by Royal Mail as standard. If you prefer to use the courier service such as Fedex, that is also an option. Please contact us for individual quote. It will take longer than 28days for Custom Made and Made to measure orders as it is necessary to discuss and confirm the measurements and design details. Please check with us in advance if you need the garments by specific time. Note for customers outside EU: We cannot be held liable for the import tax/charges that may occur at the custom in your country. Please check the rules in your country and let us know there is any special instruction/requirements.
Returns and Exchanges
Due to the hygiene reason and the nature of the rubber clothing, we cannot accept any return for refunds but if you ordered a wrong size, we are happy to replace for the right size free of charge, except for the postage charge that have to be paid by the customer for both ways. Returns are also accepted when the item is damaged in post. If there is any query on the product including about size and measurements, please do not hesitate to contact us before purchasing the item. In any case, customers must inform us within 24hours of delivery of any faulty, damaged garments or ordering a wrong size for repair or replacement. Please note – when sending the garments back , please use recorded insured service. We cannot be held liable for the items lost or damaged in the post or by the courier. Returned goods will only be accepted if still in a new condition with no signs of wear or sign of any attempt of customization and in original packaging they must be returned within 48 hours of delivery for repair or replacement.. We cannot be held liable for badly handled rubber (damage, tear etc). Please read the latex care not carefully if you are not familier with latex clothing.Any adjustment (size etc) can be arranged with both postages in/out paid by the customer. Waiting time for replacements varies. Please contact us to find out how long the replacement will take.
For made to measure custom orders
Due to the fact that the garments are made to specific measurements, we cannot accept the returns. We are based in London and any made to measure customer is welcome to come for the initial and the final fittings. When it is not possible to have fittings, please make sure the measurements you send us are correct. Although it is possible to make the size smaller, making the garments size bigger is not possible in most cases. Please note – when sending the garments back , please use recorded and insured service. We cannot be held liable for the items lost or damaged in the post or by the courier.
Please check each measurement (Bust-measured without bra at the highest point, Waist, Hips-widest part of your bottom) and choose the right size for you. If any of the measurement differ significantly from the size chart or/and if you are not sure which is suitable for you, please contact us first then we can help you to pick the right size for you. Some of the items can be made to measure with no extra charge. Please select Made to measure when you place the order then we will email you the instruction where/how to measure.
Light coloured latex is extremely sensitive to make up/paint or metal. Both could stain latex for good and especially any contact with metal could stain latex for good very quickly so be careful of the body jewellery (if you have one, remove AND cover it with plasters), handbag parts, metal chairs etc. To wear the latex garments, you will need plenty of talcum powder or latex safe lubricant (if it says safe to use with condom then it’s safe) or better still special dressing aid lubricant. Do not try to get into the garment without it otherwise you could tear the garment. Also be careful of your sharp nails and other sharp object that could pierce through the latex. To polish latex you can use the latex safe lubricant (or silicone latex polish liquid, or latex safe silicone spray. (if you have a bottle of latex lubricant, you can use it for both wearing and polishing) Do not put any oil on latex as it will deteriorate latex. Do not dry clean or iron. Once worn, you can wash the garment in the warm soapy water and rinse thoroughly and drip dry. Put the garment in the plastic bag and store away from sunlight as it will also deteriorate latex.
Anything is possible to make, if you have an idea tell us about it and we will start from there. If you don’t have any idea then we will find one for you! The process will include, a few sketches to decide on design and colours, then measuring session (If you can do it by yourself you can just send in the measurements), once the base of the garment is done, first fitting before completing the outfit then final fitting once it’s completed. Please contact us to discuss the cost and when you need it by etc.Customizing the current line (different colours, trim, branding etc) are also welcome! Please contact us with details. The ready to wear collection in the webshop are also available on made to measure. Thank you. Whole Sale Terms & Conditions
- All designs are exclusive between the client and Kaori’s Latex Dreams and must not be copied or reproduced by any other manufacturer.
- All prices are as quoted and delivery cost will be quoted individually to each order.
- All products are made to order and please allow 28 working days after the full payment (or deposit payment, if it is agreed) to shipping. Shipping time varies depending on the delivery address and service the client wish to use.
- Returns are only accepted for damaged and faulty items. Any damage or faulty must be reported to us in 48 hours within 48 hours of receipt.
- All products will be delivered unlabelled. It is recommended that the client will explain to their customers how to care latex. Also Latex is one of the Allergen and it is recommended to clearly mention the material is 100% Latex on your website or shop display. We cannot be held liable for any allergic reaction or allergy related illness caused by any of our products.